Patients can use this app to track their treatment and contact their doctor or dealer.
Removing unnecessary treatment records and only providing useful data to make it easier to understand.
Adding a new feature to guide patients to resolve the issue of not being able to access their own records.
UX Design, User Flow, Wireframe, Interaction, Visual Design, Prototyping & Testing, App Design
Nov. 2021 - Apr. 2022
After I received research from the PM and the research team, I started building user flows to figure out how we could resolve these issues.
Quickly draw ideas and discuss them with team members.
I had meetings with the PM, hardware, and software engineers to assess the feasibility of the concept.
I built the prototypes for iOS and Android because some of the elements and interactions between the two systems are different.
Implement the Final Concept
Release the final design concept to the real world.
Discover Users' Needs
We offer a management system for clinics and their patients who can use this app to see their daily treatment improvements. The current data records are for clinicians and therefore are difficult for patients to understand.
What are the users' needs?
The use of words is understandable.
Provide explanations for the difficult data results.
Define User Flow
Check the treatment records
After logging into the app, patients will check their treatment records from the previous day and compare them with previous days. If they cannot see the records, the app will guide the user to resolve the issues.
Current data records are difficult to understand
Patients don't know how to measure whether their records are good or which records are bad.
Absent solutions for linking device issues
Absent solutions for linking device issues: When the patient's device is not linked to the system yet or there are problems that cause the device to be revoked or the link is removed, the app will not receive treatment records.
Problem 1 - Current data records are difficult to understand
Show only data that is important to patients
Use understandable words to describe the recorded results to patients and only provide information that is important to the patient.
The patient can see their daily records, as well as the week's and the month's average of records. If the patient doesn't use the device the night before, the app will notify them and encourage them to use it again.
Problem 2 - Absent solutions for linking device issues
Guide users to resolve linking issues
To address these issues, the patient needs to contact their service provider to link the device to the system. The patient can press the button to enter the service page to send a request to their service provider.
Daily, weekly & monthly treatment records pages
Patients can check out their treatment records from the previous day; they also might want to check out an overview of the records from that week or month to see if they have improved.
Encourage patients to use the device
Give a notification to remind patients to continue using the device.
Provide explanations for the recorded results
Provide understandable words to describe the recorded results
Guide users to contact service providers
If a patient can't see treatment records, the patient can press the button to enter the service page to send a request to their service provider.
Result & Takeaway
In order to keep users from continuing to use the app, it is necessary to always let users know where they are, what they should do, and avoid their frustration.
"Pick the right words for users"
Use descriptions users can easily understand.
"Always guide users to the next step"
We should always provide the next step hint so that users can know where they should go next.