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Mockup_2.0.4 Sleep Analysis _Daily (首次登入綁定異常)_iOS.png

Sleep Tracking

OVERVIEW

Patients can use this app to track their treatment and contact their doctor or dealer.

CHALLENGE
  1. Removing unnecessary treatment records and only providing useful data to make it easier to understand. 

  2. Adding a new feature to guide patients to resolve the issue of not being able to access their own records.

ROLE

UX Designer

UX Design, User Flow, Wireframe, Interaction, Visual Design, Prototyping & Testing, App Design

Nov. 2021 - Apr. 2022

Design Process

  • Define Problems

After I received research from the PM and the research team, I started building user flows to figure out how we could resolve these issues.

 

  • Ideate Concepts

Quickly draw ideas and discuss them with team members.

  • Assess Feasibility

I had meetings with the PM, hardware, and software engineers to assess the feasibility of the concept.

  • Prototype

I built the prototypes for iOS and Android because some of the elements and interactions between the two systems are different.

  • Implement the Final Concept

​Release the final design concept to the real world.

在通電話

Discover Users' Needs

We offer a management system for clinics and their patients who can use this app to see their daily treatment improvements. The current data records are for clinicians and therefore are difficult for patients to understand.

What are the users' needs?

  • The use of words is understandable.

  • Provide explanations for the difficult data results.

Define User Flow

Check the treatment records

After logging into the app, patients will check their treatment records from the previous day and compare them with previous days. If they cannot see the records, the app will guide the user to resolve the issues.

Define Problems

Problem 1

Current data records are difficult to understand

Patients don't know how to measure whether their records are good or which records are bad.

Problem 2

Absent solutions for linking device issues

Absent solutions for linking device issues: When the patient's device is not linked to the system yet or there are problems that cause the device to be revoked or the link is removed, the app will not receive treatment records.

Ideate Concepts

Problem 1 - Current data records are difficult to understand

Show only data that is important to patients

Use understandable words to describe the recorded results to patients and only provide information that is important to the patient.

The patient can see their daily records, as well as the week's and the month's average of records. If the patient doesn't use the device the night before, the app will notify them and encourage them to use it again.

Problem 2 - Absent solutions for linking device issues

Guide users to resolve linking issues

To address these issues, the patient needs to contact their service provider to link the device to the system. The patient can press the button to enter the service page to send a request to their service provider.

Final Design

Daily, weekly & monthly treatment records pages

Patients can check out their treatment records from the previous day; they also might want to check out an overview of the records from that week or month to see if they have improved.

Mockup_2.3.0 Sleep Analysis _Week_iOS.png

Encourage patients to use the device

Give a notification to remind patients to continue using the device. 

Provide explanations for the recorded results

Provide understandable words to describe the recorded results

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Guide users to contact service providers

If a patient can't see treatment records, the patient can press the button to enter the service page to send a request to their service provider.

Mockup_2.0.4 Sleep Analysis _Daily (首次登入綁定異常)_iOS.png
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Result & Takeaway

In order to keep users from continuing to use the app, it is necessary to always let users know where they are, what they should do, and avoid their frustration. 

"Pick the right words for users"

Use descriptions users can easily understand.

"Always guide users to the next step"

We should always provide the next step hint so that users can know where they should go next.

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